Frequently Asked Questions
Do Sunroot™ Firefly Lights need wiring or electricity?
No, they are completely solar powered, so there are no wires, plugs, or electricity costs. Just place them in an area that gets sunlight during the day, switch them on, and they will charge automatically.
Will these lights work in rain or bad weather?
Yes, Sunroot™ Firefly Lights are made for outdoor use and have an IP65 waterproof design. They are built to handle rain, wind, and changing weather conditions while continuing to light up your garden beautifully.
How long do Sunroot™ Firefly Lights stay on at night?
After a full day of charging in direct sunlight, they can work for around 8 to 10 hours at night. Charging and run time can vary slightly depending on sunlight and weather conditions.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.